Following the latest advice from the UK Government, and cancellation of the Smallholding & Countryside Festival, Royal Welsh Show, Annual General Meeting and other events on site, we have put in place measures to ensure that our business can continue to operate efficiently through this challenging period in our history.
- We have ensured that our staff have the equipment, technology and systems in place to allow them to work remotely. The office is now operating virtually in line with Government advice and some staff have been furloughed.
- We will be able to securely access all necessary documentation remotely whilst following our usual processes and controls.
- We have also taken steps to mitigate exposure to Cyber Crime, but remind everyone to exercise special care at this time.
- We receive many of our communications electronically and we encourage you to continue to use email to communicate with us and that you scan in any documentation you need to share with us and attach electronically to the email. If you believe you have sent something to us in the post and we have not responded to it, please speak to your usual Society contact, or if they are not available email email@example.com which will be monitored daily.
- We would ask that you chose to email all documentation, rather than mail as the post may not be checked every day.
- Whilst many of the staff will be ‘furloughed’, it is important to note that general (non-urgent) email’s can be sent to existing email addresses. These will be responded to when we all return to the new normality. All urgent emails requiring a quicker response from the Society must be sent to firstname.lastname@example.org as this email address will be monitored throughout the period of the pandemic.
- As well as communications over email and the telephone, we are also able to offer meetings via video conferencing as appropriate.
- If resourcing levels in any part of our business become compromised due to illness or inability to work, we will re-purpose our teams as necessary to deliver a service as required. This would mean prioritisation of workloads and we would keep those affected updated, whilst taking every effort to mitigate the impact should this situation arise.
- We understand our events are an important part of rural life and we are doing everything to ensure business continuity as part of our long term desire to ensure that the impact of this current situation on the business in minimised, in the best interests of our members, customers, supporters, staff and visitors.
We thank you for your continued support to the Royal Welsh Agricultural Society at this challenging time. Please keep safe and like us I know you will be looking forward to our next event.